Surveva Privacy Policy

This Privacy Policy describes how AL-AMAL COMPANY FOR THE SALE OF NON-CUSTOMIZED SOFTWARE UPON REQUEST SPC (doing business as Surveva) ("Surveva", "we", "us", or "our") collects, uses, stores, and shares personal information when you use our website, mobile applications, and related services (collectively, the "Services").

Your privacy is important to us. We are committed to protecting your personal data and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), UK GDPR, and other relevant privacy regulations.

Last updated: December 19, 2025.

Summary of Key Points

This summary provides key points from our Privacy Policy. It is not a substitute for reading the full policy.

What personal information do we process? We process personal information depending on how you interact with our Services, the choices you make, and the features you use.

How do we process your information? We process your information to provide, improve, and administer our Services, personalize user experiences, communicate with users, and comply with legal obligations.

What are your rights? Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal data.

How do you exercise your rights? You can submit requests by contacting us at support@surveva.com.

Information We Collect

We collect personal information that you voluntarily provide to us and information that is automatically collected when you use our Services.

Voluntarily provided information includes information you submit when creating an account, completing your profile, submitting content, subscribing to communications, or contacting us.

Automatically collected information includes device and usage data collected through server logs, analytics tools, and similar technologies.

Personal Information You Provide

The personal information we collect depends on the context of your interactions with our Services and may include:

  • Name
  • Email address
  • Phone or mobile number
  • Date of birth
  • Gender
  • Preferred categories
  • Preferred language
  • User-generated content such as text, images, or videos

Information Automatically Collected

When you access our Services, we automatically collect certain information about your device and usage.

This information may include your IP address, device identifiers, operating system, browser type, app version, pages viewed, timestamps, and interaction data.

We may also collect diagnostic and error data to improve system stability and performance.

Device Data

Our Services may access and collect information from your device, subject to your permission settings.

  • Device identifiers
  • Approximate location data (such as IP-based location)
  • App usage and interaction data

User-Generated Content

User-generated content includes any content voluntarily submitted by users for publication within the Services.

Content you post may be publicly visible and accessible by other users or third parties after moderation.

We are not responsible for how third parties use publicly available information.

Legal Bases for Processing (GDPR)

If you are located in the European Economic Area or the United Kingdom, we process your personal data only when we have a valid legal basis under GDPR.

These legal bases may include your consent, performance of a contract, compliance with legal obligations, and our legitimate interests.

How We Use Your Information

We use personal information for the following purposes:

  • To provide and operate the Services
  • To personalize content and user experiences
  • To analyze usage trends and improve the Services
  • To communicate with users, including service updates and marketing communications (where permitted)
  • To process payments and subscriptions
  • To ensure security, prevent fraud, and enforce our terms

Age Verification and Eligibility

Our Services are intended for users aged 18 and over.

We may use age-related signals or declarations made available by platform providers such as Apple or Google to help determine user eligibility.

We do not knowingly collect personal data from children under the age of 13.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Services, analyze usage, and personalize content.

For more information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

Disclosure of Personal Information

We may share personal information with third parties in the following circumstances:

  • Service providers who assist us in operating the Services
  • Payment processors such as Stripe, Google Payments, and Apple Pay
  • Analytics providers such as PostHog
  • Legal authorities when required by law
  • Business partners in connection with mergers, acquisitions, or asset transfers

International Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including Germany.

We ensure appropriate safeguards are in place when transferring data internationally.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.

When information is no longer required, we securely delete or anonymize it unless retention is required by law.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information.

These rights may include the right to access, correct, delete, or receive a copy of your data, and to object to certain processing activities.

You may exercise these rights by contacting us at support@surveva.com.

Security of Your Information

We implement commercially reasonable security measures to protect personal information.

However, no method of transmission or storage is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Updated versions will be posted on this page, and significant changes will be communicated to users as required by law.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Support Team

Email: support@surveva.com